We at Bike Doctor want to reassure everyone that we are here to meet your repair and transportation needs during this extremely challenging time. We are one of the businesses that has been deemed essential as we play a vital role in the transportation infrastructure. Locally, many of our customers use the bicycle as their primary, and in some cases only, form of transportation. We understand their need for ongoing service and maintenance and are happy to keep the economy moving. Additionally, cycling is an activity that is proven to have a positive effect on physical fitness and mental health that, most importantly, can be done as a solo activity allowing for appropriate social distancing. As such, we plan to remain open while our State and Federal Governments attempt to control the spread of the disease known as COVID-19.
To do our part while remaining open, we will significantly alter some policies and procedures within our business. Effective immediately, all of our stores will alter their hours and will be open from 11:00 AM - 5:00 PM, seven days a week. In addition, we will be working with limited staffing and will only allow limited access to our stores and facilities. These policy modifications mean that we will strictly be adhering to a limited number of customers in our store at one time. If customers feel uncomfortable entering the building we will also offer curbside service for all checkout and repair pickups. We would also ask that customers consider their needs ahead of time in order to keep their purchase and interaction time to a minimum. This may mean calling ahead in order to check on product availability or, alternatively, simply creating a list of items before entering the store. All of these little things will help us minimize interaction between our staff and the public and will help our state fight this Global Pandemic.
Additional cleaning procedures will be in effect as well. All high touch surfaces will be constantly, and consistently cleaned between customer interactions. Bicycles that are serviced will be cleaned and disinfected before being returned to riders. These measures will help ensure that all of our customers remain healthy and able to enjoy their ride.
As a small business we appreciate your support during this uncertain moment and we thank you in advance for understanding and patience when it comes to our new policies and procedures. We will do everything within our power to keep our staff and customers safe and healthy while doing everything we can to serve your cycling needs. Please do not hesitate to reach out to your local Bike Doctor store if you have any questions or concerns.